Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with Mercer and Sons Ltd.
These terms and conditions only apply to web site sales.
All prices are in sterling and exclusive of VAT and exclusive of packaging and delivery charges to any address in UK. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if it is to your benefit.
Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by international customers; however, additional delivery charges will usually apply. Please telephone and we will do our best to assist.
You may pay by any major credit card or debit card if ordering by telephone, or by cheque or money order if ordering by post. Please do not send money (notes) in the post. If you choose to pay by credit/debit card, we will only charge your card upon despatch of goods. If you choose to pay by cheque, your cheque will not be cashed before five working days prior to despatch of goods. Goods will not be despatched until the cheque payment has cleared the bank.
Items shown on this website may not always be in stock. If any of your chosen items are not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Mercers and Sons Ltd to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
When you place an order, either by telephone, in writing, or via the on-line shop we will treat it as an offer to buy. If we accept your order, we will send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.
When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit our trade depot. where possible.
Except where specifically stated, prices are exclusive of delivery to mainland UK only. We welcome enquiries from elsewhere, however, and ask that in these cases you contact us by e-mail, letter or telephone for onward shipping costs to other locations.
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 6 PM. A premium Saturday AM (9:00 AM to noon) delivery is available, at an additional charge. if you require this service, it must be specified at the time of ordering and you will be notified of the additional charge prior to despatch for your acceptance. Evening and Sunday deliveries are not available.
We will inform you by e-mail or telephone at least 48 hours prior to despatch of our expected delivery date. We regret that we are unable to specify exact delivery times within that date.All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
We are pleased to offer a no-quibble cancellation policy, which is in addition to your statutory rights. This is providing the order has not been despatched. Charges for late cancellation may incur if the goods are already in transit.
Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 7 days after delivery. Please call and let us know if you wish to cancel your order and we will issue you with a returns reference. Your product must be complete, unused and in “as new” condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Please note we can refuse to accept returns if parts are missing or they are not in their original packaging, so please check packages carefully before returning.
The return of any goods will be your responsibility and at your cost unless the goods are faulty or the error is Mercers.
Non-Stock items including the entire Bobrick range, items that have been specifically ordered at the customers request, may have to be sent back to the manufacturer or supplier for an inspection or report. Carriage charges and any re-stocking charges applied by the manufacturer or supplier will be deducted from the refund value.
All goods are examined in detail by ourselves prior to dispatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately, however if you decide to take possession of the item (s) you must sign for them as damaged, this enables us to recover a claim from the specific courier responsible. In any event you must notify us immediately. If damage or shortage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will arrange re-delivery of replacement goods or refund your credit or debit card. This will be done as soon as possible and upon receipt of the faulty goods and following inspection. We reserve the right to have the goods repaired at our discretion and do not in every case guarantee a new replacement.
Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of 12 months from delivery. No warranty is made in respect of goods used outside the manufacturers recommendations of use. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. We reserve the right to have the goods repaired at our discretion and do not in every case guarantee a new replacement. These promises do not apply to faults caused by accident, neglect or misuse or to parts that are deemed consumable.
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These terms and conditions only cover the Mercers and Sons Ltd web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
mercer-sons.co.uk is a trading name of Mercers and Sons Ltd; Mercers Trade Centre, Pump Street, Blackburn, Lancashire, United Kingdom, BB2 1PG.
We do not guarantee that this web site will be compatible with all customers computers.
Mercers and Sons Ltd owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.